Our team is committed to supporting our clients and communities with information updates, operation recommendations and continued service to our clients through this public health emergency. As property management has been classified as an essential service, our staff will continue to operate on regular business hours. However, access to our office location is by appointment only and requires that sterilization and distancing guidelines be followed.
Following directives from the Chief Medical Officer and The Government of Alberta surrounding social distancing, we have implemented a fully remote management system for our staff to be able to work from home for as long as necessary. All staff are equipped to take calls, address email concerns, arrange necessary maintenance and repairs and host web conference meetings so that our clients should not experience any interruption to service. Our 24 hour emergency line remains fully operational as well.
Site visits by managers or maintenance personnel will continue as necessary, with appropriate safety precautions being taken. Service providers are asked to provide their access and OHS protocols for health safety to the management office. Access to individual units will be assessed on a case by case basis. Where emergency access is required, service personnel are instructed to exercise all safety precautions to prevent contact and ensure safe distancing, sterilization of surfaces etc. Where preventative maintenance is required to avoid damage or ensure heat, water, ventilation or other systems remain functional, the need for access to units will be communicated to residents and guidelines for access preparation will be provided.
Our management group is dedicated to proactive measures and supporting your community through pandemic conditions. We encourage all owners and residents to stay up to date on government announcements through the www.albertahealthservices.ca website. As the surrounding conditions and advice from health authorities evolve, we will continue to provide our clients with updates and / or recommendations for further action as new information becomes available.
Stay safe, stay healthy, and we’ll get through this together.
The Team at Square One Realty Ltd. & Economy Management